Our customers are our highest priority and your orders are very important to us. We process all orders immediately upon submission. If we get a payment authorization before noon PST, we will make our best effort to ship your order on that same day. Orders with payment authorizations after noon will ship next day. We ship to over 190 Countries and we accept Master Card, Visa, Discover, and American Express. Estimated shipping delivery times are based upon our experiences and the suggested times provided by our shipping carriers. Actual times may vary depending on irregularities in the carriers procedures, weather, customs delays, etc.

     International Customers: Please make sure that you select an International Shipping Method. Failure to do so will result in a delay while we contact you to confirm a suitable shipping method. We can not show "low values" on customs invoices, the full actual cost is displayed on every order. We understand that you might want to save some money on customs taxes or fees, but we list the full value for your protection as well as ours. Due to a high frequency of credit card fraud in New Guinea, Singapore, Malaysia, Russia, and Romania, orders from those countries will be immediately voided, notification sent to customer, and not processed or shipped. No Exceptions. This list of countries is subject to change without notice.

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     Our Privacy Policy demonstrates our conscientious commitment to combine the highest-quality products and services with the highest level of earnest intent in dealing with our clients. The Policy is designed to aid our clients in understanding how we collect, use and safeguard the personal information they provide to us when using our site, products and services. This statement will be continuously upgraded to align with new technologies, business practices and the needs of our valued clients. The information we collect when clients utilize our website, two types of information are collected: personal information they knowingly choose to disclose, collected on an individual basis and collective usage of our Web site used to better understand the needs of our clientele, including their ability to navigate our website.

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     If one chooses to purchase products or services from us, one may need to give personal information and authorization to obtain information from various credit services. Primarily, one may need to provide the following information:

• Name
• Mailing address
• Email address
• Credit card number
• Expiration dates
• CVV or CID numbers
• Home and business phone number
• Other personal information
• Email Information

     In addition, if one chooses to correspond with us through email, we may keep the email content provided, the email address from which the email was sent, and our responses. We provide the same protections for these emailed correspondences that we provide in regards to the handling of information received by mail and telephone.

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     We use personal information for purposes of conducting our business services, providing quality customer service and the promotion of other products and services to our customers and prospective customers. In the event of website changes, we may also use the information we maintain to notify our clients about these changes, new products or services and promotional offers we deem valuable. The information used to contact our clients about these products and services, follow current e-commerce standards to protect the security and privacy of our clients. personal information. At least once a year, our clients will be given the option to notify us in the event they choose not to receive these offers.

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     When you send confidential personal credit card information to us on our Web site, secure server software, which we have licensed, encrypts all information you input before it is sent to us. The information is scrambled in route and decoded once it reaches our Web site.

     Other email that one may send to us may not be secure unless we advise you that security measures are in place prior to your sending the information. Because of this, do not send confidential information such as Social Security numbers or account numbers to us through an unsecured email.

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     We utilize encryption/security software to protect the confidentiality of personal information we collect from unauthorized access, disclosure, accidental loss, alteration or destruction.

     Periodically, we are evaluated for our Protection, operations, and business practices, and are reviewed for compliance with business policies and procedures governing the security, confidentiality and quality of our information.

     We are committed to the protection of customer information. In general, our business practices limit access, use and disclosure of confidential information, and limit the disclosure of user information to authorized persons, processes and transactions.

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     One may request access to all their personal identifiable information collected via our website and maintained in our database by emailing radianceinternational.com

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     We may provide generalized information about our customers, sales, Web site traffic patterns and related web site information to our affiliates or reputable third parties, however, this information will not include personal identification, except as otherwise stated in this Privacy Policy.

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     We may in good faith, disclose information when legally bound, when required by law, or for the protection of our legal rights.

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     We are not responsible for the practices, information or content of web sites linked to or from our Web site. Links to other web sites are provided specifically as points of reference to information or topics that may be beneficial to those utilizing our website. Once one uses a link to go from our Web site to another Web site, our Privacy Policy is no longer valid, but subject to that Web site.s regulations and policies.

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     By using our Web site the user consents to our collection and use of their personal information as provided in this Privacy Policy. Changes in our policies and procedures will be posted on our Web site to keep all users up to date in regards to the information we collect, use, and circumstantially disclose.

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     We reserve the discretionary right in determining violations of acceptable use policies, the right to refuse service to any visitor, and the right to cancel an order for any reason we deem necessary. These reasons may include but are not limited to:

• The event that the conduct of any visitor violates applicable law.
• We deem email, mail, or telephone correspondence to be offensive or inappropriate, including advertisements for items or services not legal in the United States.
• Anyone engaging in behavior that we deem is detrimental to our products and services.

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     Customer satisfaction is important to us. We will make every effort to ensure you are satisfied with our products and services, and that our products are delivered in a timely manner for a reasonable cost. It is our desire to fully meet the expectations of our clients.

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     If you receive defective or damaged merchandise, we will replace the product for no additional shipping. Simply return the damaged merchandise, and we will provide you with replacement product or full credit.

     Contact us at radiance international.com within 30 days of the invoice date.

     Any invoice older than 30 days will not be eligible for replacement.

     The client must pay for any return shipping costs.

     Please allow 2-4 weeks for refunds to be processed and credited to your account.

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     Dr. MacFarland has been pioneering wellness products for over 40 years. He is an innovator, committed to stepping beyond the established views in health care and wellness. As our skin is the largest organ in the body, he is certain that it is essential for the skin to be fed active nutrients to acquire and maintain long-term health and vitality. The result of his many years of searching and seeking the right combination of herbs and other beneficial ingredients is his development of Radiance Creams.

     At Radiance, we have developed our products using only the finest natural sources of herbs, vitamins, minerals and amino acids with minimal preservatives to provide healthy ingredients that will effectively nourish your skin. We offer you these innovative solutions for your skin health.

     Our mission is to provide effective all-natural skin care products utilizing a specially tailored combination of unique ingredients for women of all ages, skin tones and textures.

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